Warranty - The manufacturer warranty period is 1 year. The warranty covers all parts 100%. The warranty does not cover customer abuse.
Return Policy - Items must be returned in new unused condition. We reserve the right to reject returns on used or mishandled products. Customer satisfaction is very important to us. All items ordered from ChipperShredder.com must be thoroughly tested within 30 days for any defects, returns or exchanges. Customers must call ahead to receive an order return number. Postage must be postpaid to the destination of returned items. The initial shipping costs will be deducted from the credited amount. Damage caused during shipment should be discussed with the parcel post carrier. Shipments canceled mid order subject to refund less any shipping cost, including shipments that were returned due to the carrier being unable to contact anyone at the delivery address. All returned machinery will be subject to a 15% - 25% restocking fee, with the exception of any manufacturer's defects.
Shipping - All packages must be opened and inspected for damages incurred during shipment, before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time. Sorry, but ChipperShredder.com is not responsible for any damages incurred during shipment.
International Orders - All international orders shipping outside of the United States must be paid with a bank wire transfer, ACH transfer, or money order. There will be no returns on any international orders.
Errors and Omissions - ChipperShredder.com strives to bring you the lowest prices possible. This is done through volume purchasing and stringent cost control. We make every effort to ensure accurate pricing. However, we do reserve the right to cancel any order based on availability changes or pricing errors posted on our site. This applies to items priced above or below the current correct price.
Company Profile - ChipperShredder.com is a wholly owned division of Nexstep Inc. Our Company, formed in 1992, is a United States corporation located in Appleton, Wisconsin. Our team is driven by the goal of providing you with the very best products available at prices below what you would pay over the counter. If you would like more information regarding our company, please feel free to contact us.